AI support for 4 million employees
See how Lorikeet can handle Perkbox employee questions about perks, benefits, rewards, and wellbeing — instantly, across chat and voice.
Built for what Perkbox needs
AI that understands employee benefits, rewards, salary sacrifice, and wellbeing — not just generic FAQ lookups.
Natural Conversations
Employees ask questions in their own words. Lorikeet understands context, handles follow-ups, and resolves issues — not just FAQ lookups.
Real Integrations
Connect to your employee database, benefits platform, and ticketing system. The AI can look up accounts, check benefit eligibility, and take action.
Compliance Ready
Built for regulated industries. Guardrails, audit trails, and human escalation paths keep you compliant without slowing down.
Natural Language Workflows
Define support processes in plain English. No code required. Update policies instantly without engineering tickets.
Voice + Chat + Email
Same AI brain across every channel. Employees get consistent answers whether they call, chat, or email.
Deploy in Days
This entire demo — workflow, knowledge base, voice — was built in hours. Your production launch can be just as fast.
How we built this for you
We configured this entire demo in Lorikeet using Perkbox's actual products and policies.
Researched Your Product
We studied Perkbox's five pillars — perks, benefits, wellbeing, celebration, and admin — to understand what employees ask about.
Wrote Your Workflow
1 FAQ support workflow written in plain English that handles employee questions across all product areas with smart knowledge base search.
Added Your Knowledge
8 FAQ articles covering perks, points, benefits, wellbeing, account access, vouchers, admin, and platform overview — instantly searchable by the AI.
Went Live
Chat and voice are working right now. Email and SMS work the same way when you're ready.
Your employees can call too
Same AI, same knowledge — just over the phone. Call to experience what your employees would hear when asking about perks, benefits, or rewards.
+44 7863 775841UK mobile number • Available 24/7
See exactly what we built
Everything is transparent. Open the Lorikeet sandbox to see the workflows, tools, and knowledge base powering this demo.
1 Workflow
Perkbox FAQ Support — written in plain English, not code.
2 Channels
Chat and voice — same AI brain, consistent answers across both.
8 KB Articles
FAQs covering perks, points, benefits, wellbeing, login, vouchers, admin, and platform overview.
How Lorikeet works
No code required. Your team can build and update AI support agents directly.
1 Create Workflows
Workflows are your support processes written in natural language. Tell the AI what to do step-by-step:
"Search the knowledge base for the employee's question about perks, benefits, or rewards. Provide a clear, concise answer. If unsure, escalate to the Customer Happiness team."
Lorikeet understands context, handles edge cases, and follows your instructions precisely.
2 Connect Your Systems
Tools let the AI take real action — look up employee accounts, check benefit eligibility, process requests. Connect any API:
- Employee account lookup
- Benefits eligibility checks
- Points balance queries
- Ticketing system integration
No code required — just configure the endpoints and let Lorikeet handle the rest.
3 Add Your Knowledge
The knowledge base gives your AI instant access to your policies, FAQs, and documentation:
- Import from existing help centers
- Scrape public documentation
- Create manual articles
- Tag content for relevance
The AI retrieves relevant articles automatically — no training required.
4 Test and Deploy
Lorikeet provides built-in testing tools to validate your AI before going live:
- Simulations with mock data
- Test tickets for QA
- Guardrails for compliance
- Gradual rollout controls
Deploy to chat, voice, email, or SMS — same AI brain across every channel.
Ready to go live?
This demo is just the start. Let's talk about rolling this out to your 4 million employees.
Schedule a Call